Services & Care

RIBAS Jewellery pieces are made to be part of your daily life. We take care of them, and of you, both before you buy and long after. Here’s how we do it.

In short

Delivery	Free in Lithuania. International: €15, free on orders from €500.
Returns	Within 30 days, for unworn jewellery bought online.
Resizing	Within 30 days of purchase, we’ll exchange an unworn ring or bracelet for a different size, free of charge. We’ll resize an engagement solitaire in our workshop once, free of charge. Eternity, pavé and wedding rings, tennis bracelets and engraved pieces (except engagement rings) can’t be resized.
Warranty	3 years against manufacturing defects.
Engraving	Free.
Cleaning & check-up	Free, at any RIBAS Jewellery boutique.
Ear piercing	Complimentary with a gold piercing earring.
Response time	Within 24 hours.

Delivery

Delivery in Lithuania is free. You can also collect your order free of charge from a RIBAS Jewellery boutique of your choice. We ship internationally with FedEx or DHL: delivery costs €15 and is free on orders from €500.

Jewellery in stock is dispatched within 1–3 working days of payment. Your parcel usually arrives within 1–2 working days in Lithuania and 2–7 working days in the EU. Every RIBAS Jewellery parcel is insured and tracked.

If you have any questions about your delivery, please contact us.

Payment

For online orders, we accept Visa, Mastercard, American Express, Apple Pay, Google Pay and Klarna. All prices include VAT.

You choose your payment method at checkout.

Returns

If a piece you bought online doesn’t suit you or isn’t what you expected, you can return it within 30 days of delivery. It must be unworn, in its original packaging and with its certificate.

Engraved pieces, custom-made pieces and earrings used for piercing can’t be returned.

Before returning a piece, email us at support@ribas.com. You can bring it to your nearest RIBAS Jewellery boutique. Pieces up to €1,000 can also be sent from any carrier’s parcel locker to one of the locations below, using that boutique’s phone number as the recipient’s number:

Vilnius – PC „Panorama“, Saltoniškių g. 9, tel. +370 647 12079
Kaunas – PC „Mega“, Islandijos pl. 32, tel. +370 647 15960

Pieces over €1,000 must be returned in a boutique.

Return shipping is at your own cost. We’ll refund the price of the piece within 14 days of receiving it.

Not sure whether your piece can be returned? Message or call us, and we’ll advise you.

Resizing

If you need a different size for an unworn bracelet, ring or chain, within 30 days of purchase we’ll exchange it for the same model in the right size at any RIBAS Jewellery boutique, free of charge. If we don’t have your size at the time, we’ll order it and exchange your piece as soon as it arrives. For online orders, you cover the shipping costs, but the exchange itself is still free.

Necklaces & pendants

We don’t usually lengthen chains. Instead, we order a new one in the length you need. If the standard 42–45 cm chain is too short and doesn’t sit at the neckline as it should, we’ll replace it with a longer one free of charge. If you’d like to wear your necklace differently, for example with the pendant sitting lower than the design intends, we’ll order a chain in the length you want, and you’ll only pay the price difference for the longer chain.

Rings

We’ll resize an engagement ring with a single centre stone (without side diamonds) in our workshop once, free of charge, within 12 months of purchase, by up to 2 sizes. If the ring was engraved, we’ll redo the engraving for free.

We don’t resize wedding rings, as they’re made from a single solid piece of gold, which keeps them strong.

Full and half eternity rings, pavé rings, wedding rings and tennis bracelets can’t be resized.

A ring made to your measurements will fit straight away, with no resizing needed. Not sure what size you need? Visit a RIBAS Jewellery boutique or get in touch, and we’ll help you find it.

Important: resizing or repairing your jewellery anywhere other than a RIBAS Jewellery workshop voids its warranty.

Engraving

Engraving is free. If a piece can be engraved, you’ll find an “Engrave” field on its page. Type the text you’d like there. If there’s no field, the piece is too small to engrave.

The character limit depends on the space available on the piece. We confirm the text with you in a boutique or during a consultation with our specialist.

Important: an engraved piece is made just for you, so it can’t be returned, and only engagement rings can be resized after engraving.

Warranty

RIBAS Jewellery pieces come with a 3-year warranty against manufacturing defects. It doesn’t cover natural wear and tear, mechanical damage or loss. Jewellery that has been repaired or resized anywhere other than a RIBAS Jewellery workshop is no longer covered.

The warranty is valid with your original receipt. If your piece needs repairing, bring it to any RIBAS Jewellery boutique along with the receipt.

Exceptions: puffed gold pieces come with a 2-year warranty, and the string on string bracelets with a 1-year warranty.

Cleaning & check-up

We recommend visiting a RIBAS Jewellery boutique at least once every six months for a free check-up. We’ll clean your jewellery, check the clasp and make sure the stones are secure.

Custom orders & premium service

Custom pieces usually take 4–6 weeks to make, and more complex designs take 6–8 weeks. If we need to find a specific stone, it may take longer.

For urgent orders, our premium service can make the piece you want within 7 working days.

For custom pieces, the price is agreed with our consultant.

Gemstone certificates

All RIBAS Jewellery diamonds are natural. Diamonds from 0.30 ct come with a GIA certificate, and smaller diamonds with a RIBAS Jewellery certificate of authenticity.

Coloured gemstones come with GRS, Bellerophon, SSEF or Gübelin certificates, depending on the value of the stone.

Ear piercing

We offer ear piercing at our RIBAS Jewellery boutiques. You can book an appointment in a boutique, by phone or by message. Every piercing is done with a needle.

Piercing is complimentary when you buy a gold piercing earring. If you choose a titanium earring, piercing costs €30–50, depending on the placement.

We pierce from the age of 7. Anyone under 18 must come with a parent or guardian, who signs a consent form at the boutique.

Once the piercing has healed, we’ll shorten the post free of charge whenever you need it.

We pierce at our boutiques in Kaunas (Laisvės al. 41) and Vilnius (Stiklių g. 7).

Important: an earring used for piercing can’t be returned.

String replacement

When your bracelet’s string wears out, we’ll replace it with a new one in the colour of your choice at any RIBAS Jewellery boutique. The replacement is free for 1 year from purchase. After that, or if the replacement isn’t covered by the warranty, it costs €10. We only replace the string, so the gold detail stays the same.

If you need a string bracelet bigger or smaller than our standard size, we’ll make one in the size you need within 2 weeks.

Contact us

Have a question? Get in touch and we’ll be happy to help, whether you’re choosing a piece or want to know more about its details, its gemstones or anything else that matters to you.

Phone: +370 646 38015
Email: support@ribas.com – we’ll reply within 24 hours.

Visit us for a free consultation at our RIBAS Jewellery boutiques:

Stiklių g. 7, Vilnius, Lithuania, +370 693 65867
PC „Panorama“, Saltoniškių g. 9, Vilnius, Lithuania, +370 647 12079
Laisvės al. 41, Kaunas, Lithuania, +370 676 24321
PC „Mega“, Islandijos pl. 32, Kaunas, Lithuania, +370 647 15960
Porta Rossa 95/r, 50123 Florence, Italy